Skip to content

Case study · EMU Exclusive Travel

Legacy system replaced during live operations – with zero downtime

A switch from Tour32 to Salesforce, an app for golf travellers and a platform for large group trips – for four travel brands.

All case studies
Client
EMU Exclusive Travel GmbH
Industry
Travel and events
Services
Salesforce migration, golf.extra app (iOS and Android), beCITE platform for group travel, Role-based CMS

Results

  • 0

    downtime during the switch to Salesforce

  • 100%

    digital travel documents for guests

The challenge

Four travel brands worked with an outdated core system (Tour32). Media breaks slowed down sales, and large group trips with flights, hotel allocations and transfers were coordinated in Excel with a lot of manual effort.

The solution

  • Switch to Salesforce

    A fully documented migration from Tour32 to Salesforce – with data clean-up, new processes and onboarding for sales and marketing.

  • golf.extra app

    Itinerary, flights, tee times and all documents for guests – on iOS and Android, also offline.

  • beCITE platform

    Hotels, flights, transfers and participants of large group trips in one place, with automatic reminders and Excel export.

  • Role-based CMS

    Internal teams manage content themselves, with clear rights for each role.

Switch from Tour32 to Salesforce
Switch from Tour32 to Salesforce
beCITE group travel platform (data anonymised)
beCITE group travel platform (data anonymised)

What the client says

"Replacing our legacy system and moving to Salesforce was a business-critical project for our brands. The altavios team handled this complex migration seamlessly, transparently and perfectly on budget. With the new cross-platform app for golf.extra and the beCITE platform for our event logistics, we have taken a huge step forward. Our customers now experience luxury travel fully digitally on their smartphones, while automated workflows noticeably relieve our teams in the background. For us, altavios is not a service provider but a true technology partner."
Silke BellgartSilke BellgartManaging Director, EMU Exclusive Travel GmbH

Which process is costing you time today?

Tell us about it. We will tell you honestly whether a solution is worth it – or whether your existing system is already enough.

Book an intro call